Operations Manager
We are seeking an experienced and dedicated operations manager.
Under the direction of the General Manager, the AGM is assigned responsibilities necessary for the timely service of our guests, advance the education and performance of the Front of the House staff, and contribute to the profitable function of Feathered Fox. Your sphere of control and responsibility will include directing the sustained success, growth, and overall asset management of the restaurant as measured by total revenue and net income in relation to budgeted goals and owner's objectives.
Essential Roles & Responsibilities
- Manage FOH staff to uphold exemplary service standards and ensure utmost guest satisfaction
- Perform opening and closing responsibilities
- Oversee and monitor staff breaks
- Assist in running the door and managing reservations
- Develop and cultivate relationships with regular guests & new guests
- Manage communications as they relate to reservation policies, cancellation, and procedures
- Assist with development and training of all FOH staff
- Daily POS management & programming
- Provide ongoing support to employees by providing feedback, establishing performance expectations & conducting performance reviews
Required Skills/Abilities
- Strong supervisory and leadership skills
- Excellent interpersonal skills with a focus on customer service
- Excellent time management skills
- Excellent organizational skills and attention to detail
- Knowledge of food handling, safety, and other restaurant guidelines
- Proficient with Microsoft Office Suite or related software